20 years of success in the contact center sector
Pluricall is a growth solution for small, medium and large companies seeking to leverage their business to the maximum. Over the last 20 years, we have developed brands, products and services in the most varied market sectors through global communication strategies, telemarketing, customer support and telephone assistance.
The know how in both national and international markets, in B2B and B2C environments, makes Pluricall the ideal outsourcing partner to boost the business of our clients.
Over the last 20 years, Pluricall has shown itself to be a reliable, stable company with sustainable growth. A performance that has been recognised by the awards of PME Excelência (2013 and 2019), PME Líder (from 2013 to 2020) or the certificate Commitment to Punctual Payment.
It was also distinguished as a COVID CLEAN company for the efforts made to implement protection measures against the SARS-CoV-2 virus.
With active customers since its foundation, Pluricall, offers a multichannel communication platform, monitoring markets closely, detecting opportunities, obtaining results and vital information for strategic decision making.
Our goals are the reinforcement of communication strategies and the establishment of effective partnerships that promote synergies for the success of its customers. These objectives are only possible with the improvement, coordination and management of all points of contact with the customer, adapting its service to the language of its customers, in a strategy focused on the consumer.
To be recognised as reference partners in different business areas due to our focus on efficiency, flexibility and innovation in work processes.
Consistently exceeding our partners' objectives through work processes at the vanguard of innovation. Encourage creativity and the search for solutions that maximise productivity and efficiency in the different business areas. To assume as our own the challenges and opportunities of our clients.
Since the beginning, the secret of our success is the people. Our team is focused on delivering the best customer experience by turning every interaction into a business opportunity.
The search for premium solutions through process innovation and establishment of high standards make our customers feel the difference.
The focus on continuous training with constant monitoring and incisive improvement inputs makes the Pluricall team one of the most efficient and transversal in the market.
From the heart of Lisbon, Pluricall brings together more than 200 professionals with knowledge and experience in the contact center sector. The constant search to attract the best national talent associated with an internal policy of implementing career plans, form a solid, stable and responsive team.